Ferguson Enterprises, Inc. eBusiness Manager in Hampton, Virginia
Overall Job Objective : To serve as the subject matter expert for e-commerce as well as the central point of contact for the business. To grow active and ordering eCommerce customers and reduce cost to serve which includes measuring and reporting this information. Responsible for educating the field so they can secure business opportunities with current and potential customers. Responsible for communicating opportunities and market information to field sales network or corporate departments for execution of deliverables or future strategic development.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work closely with field and inside sales leadership to help support Fiscal Year plans via eCommerce channels
Increase eBusiness adoption rate of customers in Facilities Supply via online or system to system channels
Must be proficient in eProcurement platforms relevant in the facilities supply industry: Yardi, Ops Technology, DSSI & PunchOut Catalogs (Birchstreet, Coupa, Nexus etc)
Responsible for teaching a team of eBusiness owners as well as the field to ensure they are equipped to answer questions and execute
Align with national accounts team and grow eCommerce sales opportunities
Communicate regularly with eBusiness Product Owners, eBusiness HQ teams - merchandising, content, etc
This position requires the ability to recognize opportunities. Along with the sales experience to successfully negotiate and close deals.
Pursuing sales leads and prospective clients, building client relationships, delivering presentations and proposals, maintaining extensive knowledge of current market conditions, and negotiating and closing business deals.
Report on the progress made month over month as well as initiatives, challenges
In addition to the essential job functions described below, all associates will perform duties as requested by management.
Uses firsthand experiences, makes reasonable judgment calls, and may call on other resources where necessary to identify solutions
Represent the company in a professional manner always ensuring quality customer service
Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
eBusiness active customer growth
eBusiness self-service events (SSE)
eBusiness sales dollars
eBusiness sales as a percentage of total sales
Effective strategy development and execution
Effective team building and leadership of team
Complete tasks in a timely manner
5 – 10 years experience in sales and/or ecommerce
sales rep preferably with a history of growing sales with Facilities Supply customers and implementing programs to grow the business & relationship
Travel as needed - Average 2 weeks per month
Must live in the Hampton Roads, VA area (Tidewater)
KNOWLEDGE, SKILLS, AND ABILITIES:
BS/BA preferably in Business Administration or Marketing
Highly motivated individual and self-starter
Excellent analytical and organizational skills
Ability to understand and evaluate the customer’s business and processes as well as specific Facilities Supply needs
Customer service skills
Capable of analyzing issues and developing solutions
Ability to handle multiple tasks
Strict attention to detail
Excellent verbal and written communication skills
Ability to speak in front of large groups
Ability to work independently
Strong PC and Microsoft Office skills
Vision: minimum vision required to prevent injury from oneself and others
Hearing: perceiving the nature of sounds with or without correction
Talking: expressing or exchanging ideas by means of the spoken word
Lifting small weighed objects constantly; 10 pound objects frequently and 20 to 30 pound objects occasionally
ATTENDANCE REQUIREMENTS: Attendance on a regular, consistent basis is mandatory including arriving at the time scheduled by your supervisor daily.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.